Frequently Asked Questions.

1. Where do you get your clothes from?
All our clothes come from suppliers in the USA.

2. How often do you get new stock?
We aim to get new stock every 2 weeks.

3. Do you have a shop?
Our shop is located in Umhlanga Centre – 189 Ridge Road, Umhlanga, 4319.

4. How long does delivery take?
We have a speedy process for packing & sending out orders but we ask that you please allow 3-5 working days for your parcel to be delivered. Once the order is processed on our side, we will send an email with the courier details so that you are able to check on your delivery.

5. Can I return sale items?
Sale items cannot be returned, these are final sales so please ensure that you are happy with the item & size before purchasing.

6. My size is no longer available in the style that I want to purchase, will you be getting more stock?
Our website will only show sizes that are currently available. We don’t always restock styles as we try to limit the number of items in order to keep our brand unique. Please email us on orders@bellegray.co.za if you wish to ask any questions about restocks.

7. I’ve changed my mind. Can I amend or cancel my order?
Once your payment is processed, the stock is removed from our site. Unfortunately, as we get limited stock of each style, we may not be able to amend your order for another size. We can, however, issue a store credit where you are able to purchase something else. Please take your time when completing your order to ensure everything is correct.

8. Can I save my cart and come back to it later?
Unfortunately, this isn’t possible as styles can sell out quickly. If you leave your shopping cart open or minimised and return later, the style may longer be available when you return.