Warranty and Return Policy

Welcome to Belle Gray, your destination for exclusive fashion wear imported from the USA. We strive to provide you with a memorable shopping experience, and we stand behind the quality of our products.

Here’s our warranty and return policy:

Returns: You may return any unworn and unwashed item within 30 days of purchase. All tags must be attached, and the item must be in its original condition. 

Refund Method: Returns will be refunded in the form of store credit, which does not expire and can be used towards future purchases.

Courier Fee Deduction: The cost of return shipping will be deducted from your store credit.

Process: To initiate a return, please complete the return form. We will then arrange for Fastway to collect your parcel.

Exchanges: If you wish to exchange an item, you may return it for store credit and place a new order. 

Non-Returnable Items: Final sale items, accessories and bodysuits cannot be returned. 

Damaged/Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.

Your satisfaction is our priority at Belle Gray. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team.

Thank you for choosing Belle Gray for your fashion needs!